Return & Exchange Policy

1. Return period

You may request a return or exchange within 7 days from the date of delivery or collection.

For a wrong item, missing item or product received damaged, please notify Reenka Safety within 24 hours of receiving the order so the issue can be reviewed promptly.

2. Products eligible for return or exchange

• The product must be unused, unworn, clean and in good condition.
• The product should be returned with original packaging, labels, manuals and accessories where applicable.
• Safety shoes, boots, overalls and workwear can be considered for size exchange where they have not been used, damaged or altered.
• A wrong item supplied by Reenka Safety can be corrected after verification.
• A suspected manufacturing defect can be reviewed for replacement, exchange or refund after inspection.

3. Products not eligible for return

• Used, worn, dirty, washed, damaged or altered products.
• Branded, printed, embroidered or customised items unless the issue was caused by Reenka Safety.
• Opened or used disposable/hygiene-sensitive PPE such as masks, ear plugs, respirator filters and similar items, except where applicable law or a confirmed defect requires otherwise.
• Products damaged through misuse, unsuitable storage, poor handling or normal wear and tear.
• Special-order or clearance items except where defective, wrongly supplied or otherwise required by applicable law.

4. Size exchanges

For safety shoes, boots, overalls and workwear, a size exchange may be accepted where the item is unused and returned in good condition.

Size exchanges depend on stock availability. If the requested size is unavailable, we may suggest an alternative product or advise on availability.

5. Delivery costs for returns and exchanges

• Where the return is due to a wrong item or confirmed defect attributable to Reenka Safety, we will assist in correcting the issue.
• Where an exchange is due to a customer size change, preference change or ordering mistake, return and redelivery costs are normally borne by the customer.
• Original delivery charges are not normally refundable unless the issue was caused by Reenka Safety or applicable law requires otherwise.

6. Refunds

Refunds are considered after the returned item has been received and inspected. Where a refund is approved, it may be processed through the original payment method or another agreed method.

Processing time can vary depending on the payment channel and the verification required.

7. How to request a return or exchange

Contact Reenka Safety with your order details, product name, reason for the request and clear photos where they help show the issue.

8. Inspection and applicable consumer rights

Returns, exchanges and refunds are reviewed against the condition of the product, the reason for the request and this policy. This policy does not remove or limit any consumer rights that apply under Kenyan law.

Visit Reenka Safety at Mawa Court, Chambers Road, Ngara, Nairobi – Room 19 if an in-person inspection or exchange has been arranged.