Privacy Policy

1. Information we may collect

The information collected depends on how you use the website and which services you choose.

• Order information: your name, phone number, delivery location and the products or quantities you order.
• Quotation information: company or organisation name, contact person, phone, email, delivery location, requested products, quantities and project notes where you provide them.
• Communications: information you send when you contact Reenka Safety by phone, WhatsApp or other available communication channels.
• Website and device information: pages viewed, browser/device information and interaction data collected through website analytics and advertising measurement tools.

2. How we use information

• Process and respond to orders, quotation requests and product enquiries.
• Confirm stock, specifications, delivery details and commercial terms.
• Provide customer support and communicate about an order or enquiry.
• Operate, secure and improve the website and shopping experience.
• Measure website usage and advertising performance.
• Meet applicable legal, accounting, fraud-prevention or record-keeping requirements.

3. When information may be shared

We do not sell customer personal information. Information may be shared only where reasonably necessary to operate the website or fulfil a request, including with:

• delivery or parcel service providers where needed to fulfil an order;
• website hosting, email or technical service providers supporting our systems;
• WhatsApp/Meta when you choose to communicate or order through WhatsApp and for Meta Pixel advertising measurement;
• Google for website analytics where Google Analytics is used; and
• authorities or professional advisers where required by applicable law or necessary to protect legitimate rights.

4. Browser storage, analytics and advertising measurement

The website uses browser storage for features such as the shopping cart and Quote List so your selected products can remain available while you browse. This information is stored in your browser unless you clear it.

Reenka Safety also uses Google Analytics and the Meta Pixel on website pages to understand website usage and measure advertising performance. These providers may process technical identifiers and usage information according to their own privacy terms and your browser or account settings.

5. Data retention and security

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, accounting, dispute handling and applicable legal obligations.

We use reasonable administrative and technical measures to protect information, but no website, network or electronic transmission can be guaranteed to be completely secure.

6. Your privacy rights

Kenya's data-protection framework gives data subjects rights regarding their personal data. Depending on the circumstances and applicable law, these include being informed about how data is used, requesting access, objecting to certain processing, and requesting correction or deletion of inaccurate or misleading information.

To make a privacy request concerning information held by Reenka Safety, contact us using the details below. We may need reasonable information to verify the request and identify the relevant records.

7. External websites and services

Our website may link to third-party services such as Google Maps and WhatsApp. When you open those services, their own privacy terms and settings apply.

8. Privacy contact

For questions, access/correction requests or other privacy concerns, contact Reenka Safety:

• Phone: 0143040986 / 0707954668
• WhatsApp: 0143040986
• Location: Mawa Court, Chambers Road, Ngara, Nairobi – Room 19

If you believe your data-protection rights have been infringed, you may also contact Kenya's Office of the Data Protection Commissioner (ODPC).

9. Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with the updated date.